Managed IT Introduction

Managed IT

Need an IT service provider you can count on? Our local team consistently provides ongoing premium support to our customers, ensuring their systems are always up to date and running at peak performance. We can assist with your Phone, Data & Internal Network infrastructure giving you 1 point of contact for all your business requirements.

Included in your Managed IT agreement:

Help Desk

Proactive support, Monitoring & maintenance

Security and Compliance

Backups and disaster recovery

Asset management

User management

Account management

Faster and guaranteed response times

Reporting

Structured Cabling

Whether it be an additional data point, or the complete set-up of a new building, PepNet can provide an obligation free quote for the perfect telephone cabling solution.

Telephone systems cabling and building backbone cabling.
Underground and aerial cabling.

Structured patchable cabling solutions.
Repair and reconnection of faulty cabling.

Testing and certification of networks.
New line application and connections to your business.

Managed IT

Included in your Managed IT agreement:

Help Desk

On call remote help with guaranteed response times & SLA’s. Remote support ensure issues can be addressed quickly so there is little or no impact to productivity.

Proactive support, Monitoring & maintenance

Regular assessment of hardware & network to ensure you are up to date and vulnerabilities are fixed before it’s too late. We have monitoring tools to ensure consistent uptime.

Security and Compliance

The need for data security is now more important than ever, so you need to know your data is secure and safe from hacking, data theft and ransomware. Firewalls should also be in place to detect and prevent network intrusion. Compliance with relevant regulations is also a vital role of an MSP.

Backups and disaster recovery

Data loss can be devastating for any business, so in the case of a disaster such as damage to premises or fatal system crash, you need to know your systems will be back up and operational as quickly as possible.

Asset management

Tracking of equipment. This ensures you have access to up-to-date information on the age, specifications, installed applications, user details and branch location of all devices.

User management

Hassle free maintenance whenever it is needed. This includes tasks such as setting up new users, removing old ones, permission changes and password management.

Account management

Experts that are on your side and that can help you to implement and manage the best technologies to meet your business objectives.

Faster and guaranteed response times

Response times should be guaranteed, and clearly defined in the service level agreement.

Reporting

Full visibility of the health and status of your IT systems, with detailed monthly reporting.

Structured Cabling

About PepNet Technologies

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