RingCentral Contact Centre CX: Simple, Smart, and Fast
RingCentral Contact Centre, transform’s customer service into a simple, smart, and fast experience. The comprehensive platform offers a seamless customer experience (CX) solution that empowers your agents, engages your customers, and streamlines your operations.
Explore how RingCentral Contact Centre CX can revolutionise your inbound or outbound call centre.
The Business Value of RingCentral Contact Centre
48%
Increase in customer satisfaction
53%
Increase in employee satisfaction
25%
Increase in average revenue per agent
30%
Decrease in cost to serve
45%
Increase in ROI
43%
Increase in first contact resolution
Source: 2022 RingCentral Customer Success Metrics Survey.
Transform with Artificial Intelligence and Automation
Harness artificial intelligence and automation for self-service, smart routing, agent assistance, knowledge management, proactive outreach, and insightful analytics for your customer experience (CX) & employer experience (EX).
- Deploy AI-enabled virtual agents for personalised support.
- Route interactions to the best available agent with AI.
- Assist, coach, and guide agents with AI-driven tools.
Security and Reliability
RingCentral’s platform ensures security and reliability with;
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- Multiple layers of redundancy and geo-diversity.
- Industry-leading uptime (99.999%).
- Transport Layer Security (TLS) and Secure Real-Time Transport Protocol (SRTP) encryption for data protection.
Compliance Assurance
RingCentral Contact Centre complies with data security standards:
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- HIPAA
- GDPR
- PCI/DSS
- FedRAMP
Deliver a Better Customer Experience
Connect with customers on their preferred channels and transform both CX and EX with intelligent routing, conversational AI, agent assistance, and robust insights and analytics.
Smarter Service
- Interact with customers in their preferred channels, including voice, chat, email, and over 30 digital platforms.
- Smart routing maintains a consistent customer identity across channels.
- Connect customers to the best resource with skill-based queues with live agents and intelligent self-service.
- Unified tools empower agents for seamless engagement.
Empowered Agents
Equip your agents with AI-driven tools for engagement and problem-solving. Simplify scheduling, monitor quality, and reward agents for better retention.
- Keep agents happy, engaged, and productive with AI- driven guidance and assistance tools.
- Incentivise great service by making work fun, all while minimising downtime and reducing costs.
- Optimise scheduling for traffic volumes and training.
- Monitor performance and gather insights to drive improvements.
Collaboration and Integration
Unifying your communications within a single integrated platform with RingCentral can save time, reduce IT costs, and simplify your operations.
- Connect with company-wide experts and engage hybrid and remote agents.
- Keep key stakeholders informed with automated alerts.
- Simplify your systems and enhance data richness with our open API.
- Integrate with your existing business intelligence tools.
Agile Operations
Measure contact centre performance with enhanced analytics to drive CX improvements.
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- Gain performance insights from historical reports and live analytics.
- Access pre-built reports and create custom ones.
- Monitor KPIs and agent performance in real-time.
- Customisable dashboards.
