Hello, I am Simon Bignell, the Director of PepNet. I am thrilled to share some exciting news with you all. PepNet has recently become a Gold partner with RingCentral, the Worldwide Market Leader in Cloud Telephony (UCaaS) and Contact Centre (CCaaS). This partnership marks a significant milestone in our journey and we are excited about the opportunities it presents.
RingCentral’s commitment to innovation and excellence is well recognised in the industry. How about as an example, a Leader in the 2023 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide, for the 9th year in a row (2015 – 2023).
This year, they have been named finalists in three categories of the prestigious Unified Communication Awards for 2024:
- Best Contact Centre Solution
- Best Use of AI
- Best UCaaS Provider Multi-National
These nominations are a testament to RingCentral’s dedication to providing top-notch solutions that meet the evolving needs of businesses. As a Gold partner, PepNet will be able to leverage these award-nominated solutions to deliver enhanced services to our clients.
The Best Contact Centre Solution nomination recognises RingCentral’s efforts in transforming customer service operations with their innovative contact centre solutions. Their platform enables businesses to deliver superior customer experiences, which aligns with PepNet’s commitment to customer excellence.
RingCentral’s nomination for Best Use of AI highlights their pioneering work in integrating artificial intelligence into their communication solutions. This allows for smarter, more efficient communication processes, a feature that PepNet is already bringing to our clients.
Lastly, being a finalist for the Best UCaaS Provider Multi-National underscores RingCentral’s capability to deliver unified communications as a service (UCaaS) on a global scale. This aligns perfectly with PepNet’s goal to provide our clients with seamless, scalable and efficient communication solutions anywhere, anytime.
Simon Bignell – Director
PepNet