On October 26, 2023, business leaders in Perth, Western Australia, gathered for an exclusive executive luncheon hosted by PepNet Technologies and RingCentral. The event, featuring a keynote presentation by Adam Boreham, RingCentral’s Commercial Sales Manager, introduced participants to the latest advancements in business communications and how RingCentral and PepNet Technologies are helping Australian businesses navigate the challenges posed by COVID-19 and beyond. The event also included an insightful Q&A panel discussion led by Adam Boreham, featuring guest speakers Cameron Dwyer, Managing Director at Network Express, and Tony Kartono, ICT Manager at Parkerville Children & Youth Care.
The Impact of COVID-19 on Australian Businesses:
Dino Sheref, Director at PepNet Technologies, welcomed Adam Boreham to the stage, the luncheon began with a brief overview of the impact of COVID-19 on businesses across Australia and how RingCentral helped customers through it. The pandemic brought about a sudden shift to remote work, forcing companies to adapt quickly to new challenges. With many employees working from home, maintaining productivity and effective communication became paramount. This set the stage for the importance of streamlined and efficient communication platforms.
RingCentral’s Mission and Vision:
Adam highlighted RingCentral’s mission and vision. RingCentral’s mission is clear: to simplify business communications in any mode, on any device, and anywhere. In a world that is increasingly mobile and remote, this mission is more relevant than ever. RingCentral envisions itself as the #1 global Unified Communications as a Service (UCaaS) and Contact Centre as a Service (CCaaS) platform for intelligent and commercial experiences.
Market Differentiation:
What sets RingCentral apart in the market is its commitment to trust, innovation, and partnerships. These values underpin their market differentiation strategy, enabling them to build robust and reliable solutions that meet the evolving needs of businesses worldwide.
PepNet Technologies – A Trusted Partner:
PepNet Technologies, based in Perth, Western Australia, is a trusted partner of RingCentral and holds the position of being the number one performing partner in the region. Their collaboration with RingCentral has enabled Australian businesses to access world-class communication solutions and support.
RingCentral’s Response to COVID-19:
The pandemic created a unique set of challenges for businesses, including the need to decrease spending, increase productivity, retain employees, and boost return on investment. In response to these challenges, RingCentral has introduced innovative Artificial intelligence (AI) solutions within its MVP and Contact Centre offerings. These AI tools can help businesses with call summaries, emotion and sentiment detection, and real-time insights on calls, allowing for more efficient and data-driven decision-making.
Getting to Know RingCentral:
For those unfamiliar with RingCentral, here’s a quick overview of what they offer:
- RingCentral Cloud Communications Platform – Message, Video, Phone (MVP) & Contact Centre.
- #1 Worldwide Market Leader in Unified Communications (UCaaS).
- Exceptional customer satisfaction with a rating of 4.8 out of 5 based on 18,024 reviews.
- Unparalleled reliability with 99.999% uptime for the last 20 consecutive quarters with no more than 5.26 minutes of planned/unplanned downtime per year.
- Recognised as a leader in the 2022 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide, for the 8th consecutive year.
- Boasting nearly 2 times more worldwide subscribers and seats than their nearest competitor.
- RingCentral is the number 1 telephony provider for integrations with over 330 external applications, including CRM platforms like Salesforce, Zendesk, Zoho, Microsoft, and Google.
Microsoft Teams Integration:
RingCentral also supports Microsoft Teams integration, providing common feature support with direct routing or embedded dialler options. In fact, 85% of Microsoft Teams customers choose to partner with a third-party telephone company for reliability, with RingCentral often being their preferred choice.
Q&A Panel Discussion:
Following Adam Boreham’s presentation, the event featured a Q&A panel discussion with guest speakers Cameron Dwyer, Managing Director at Network Express, and Tony Kartono, ICT Manager at Parkerville Children & Youth Care. Cameron, a long-term client, praised RingCentral and PepNet Technologies for their ongoing customer service and support. Tony Kartono shared that Parkerville recently signed with PepNet due to cost savings, product innovation for future requirements, and reliability, as their current provider faced outages.
PepNet and RingCentral’s Executive Luncheon showcased how RingCentral’s innovative solutions, commitment to customer satisfaction, and trusted partnerships with companies like PepNet Technologies are helping Australian businesses thrive in the face of COVID-19 challenges. As the world of work continues to evolve, RingCentral’s mission of simplifying business communications and its dedication to trust and innovation ensure that they remain at the forefront of unified communications solutions. The insightful Q&A panel discussion reinforced the importance of reliability and innovative solutions in today’s dynamic business landscape.
If you would like to learn more about how RingCentral and PepNet can help with a reliable and innovative cloud communications solution for your business, please get in touch.