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PepNet Awarded two Local Government Contracts with their RingCentral Cloud Telephony solution

A New Era of Connectivity

At PepNet, we are thrilled to share some groundbreaking news: we have been awarded the contract to partner with both the City of Gosnells and most recently, the Town of Bassendean. Our mission? To showcase RingCentral’s the cutting-edge Cloud Telephony solution.

Why RingCentral?

RingCentral stands tall as the No. 1 Worldwide market leader in Cloud Telephony (UCaaS) and Contact Centre (CCaaS) solutions. Their reputation precedes them and their commitment to innovation aligns perfectly with our vision for seamless communication. Here’s what we are bringing to the table:

  1. Enhanced Communication Channels: Imagine a world where staff, residents, and local councils communicate effortlessly. With RingCentral, we are making that vision a reality. Say goodbye to communication bottlenecks and hello to streamlined connectivity.
  2. Process Simplification: Administrative tasks can be a headache. But with RingCentral, we are streamlining processes—making it easier to manage adds, moves and changes. Efficiency is our middle name!
  3. Reliability Redefined: RingCentral’s impressive uptime record—99.999% for the last 20 consecutive quarters—ensures uninterrupted service. We are not just talking reliability; we are living it.
  4. AI in Contact Centres: Elevate customer experiences and drive operational excellence with Intelligent Call Routing, Sentiment Analysis, Personalised Interactions, Predictive Analytics, Automated Responses and more.

What’s Next?

Stay tuned! We will be sharing regular updates on how this partnership benefits the local councils and their rate payers. From improved communication to seamless connectivity, PepNet and RingCentral are shaping the future.

Thank you for joining us on this exciting journey. Together, we are empowering communities, one call at a time.

Simon Bignell – Director, PepNet