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PepNet, Empowering Parkerville with RingCentral.

At PepNet Technologies, we are thrilled to partner with Parkerville Children and Youth Care, an organisation that has been providing advocacy, services, and support to children, young people, and families for over 120 years. Their mission is to reduce the impacts of child abuse and help Western Australia become the safest place in the world to raise children is truly inspiring.

The Challenge

Parkerville operates from more than 20 locations in Western Australia, offering various services including advocacy centres, therapeutic services, education, employment and training programs and residential care facilities. However, they faced recurring problems with their unified communications platform based on Microsoft Teams, particularly with external voice calls where clients couldn’t hear the audio. This was not ideal for an organisation often dealing with stressful and highly emotional family situations.

The Solution

To address these issues, Parkerville upgraded to RingCentral’s cloud-based unified communications solution, recommended by us at PepNet Technologies. This upgrade has ensured reliable voice communications with Parkerville’s clients and provided the organisation with an innovative technology platform for future growth. The switch to RingCentral has resolved all the issues Parkerville had with Teams and the system is much easier to configure and manage.

The Future

Parkerville is now planning to integrate RingCentral with Microsoft Dynamics 365, their client management system and explore RingCentral’s AI and voice analytics capabilities for sentiment analysis, AI prompts for counsellors and carers and call transcriptions.

A Word from Parkerville

Tony Kartono, IT Manager at Parkerville Children and Youth Care, had this to say about our partnership: “PepNet has always had Parkerville’s best interests at heart and provides us with great service.”

At PepNet Technologies, we are proud to be a part of Parkerville’s journey. We look forward to continuing our partnership and helping them leverage technology to make Western Australia the safest place in the world to raise children.

To read more on how PepNet and RingCentral helped Parkerville with their communications, view the case study  [HERE]