A Commitment to Excellence and Environmental Responsibility
In a world where sustainability has become more than just a buzzword, PepNet Technologies has taken a significant stride towards becoming a sustainable brand. The Directors of PepNet Technologies recently announced the release of our 2022 Sustainability Report. This comprehensive report sheds light on our vision for sustainability, what it means for our business, and how we are striving to do well while also doing good.
Sustainability goes beyond the conventional notion of environmental responsibility. While keeping the lights on and achieving business objectives are crucial aspects of sustainability, it is equally essential to conduct business without negatively impacting the environment, community, or society as a whole. This dual commitment to business excellence and ethical responsibility sets the tone for PepNet’s sustainability journey.
In their 2022 Sustainability Report, PepNet outlined their top five materiality topics:
- Customer Experiences: We pride ourselves on providing a 6-star concierge service for telecommunications. From onboarding to troubleshooting, We are dedicated to delivering the best customer experience, as evidenced by our remarkable 96% customer satisfaction rating in our 2022 customer service survey.
- Privacy and Data Security: Security is paramount in the tech industry, and PepNet has satisfied the audit compliance criteria for cybersecurity. We’re continuously working to enhance our data security measures and achieve higher levels of maturity.
- Climate Change: We acknowledge the severe impact of climate change on the environment, economy, communities, and individual lives. PepNet achieved Carbon Neutral certification in 2021 and 2022 and remains committed to reducing emissions. Initiatives like installing solar panels, office window tinting, and energy-efficient HVAC systems have not only reduced our environmental footprint but also resulted in significant energy cost savings.
- Ethics, Values, and Governance: PepNet adheres to international sustainability frameworks and standards such as GRI and the World Economic Forum. We are dedicated to defining and upholding our company values while investing in staff training and development to ensure alignment with those values.
- Human Capital Development: PepNet recognises the importance of creating a harmonious work environment where employees can grow, reach their full potential, and treat each other with respect and dignity. We are committed to the satisfaction of our customers and take a future-focused approach to leadership.
PepNet have a clear and inspiring philosophy that guides their team’s day-to-day operations. Our commitment is underpinned by several key principles:
- Excellence: We strive to uphold the highest standards of excellence in everything we do.
- Work Environment: We foster a positive and harmonious work environment that promotes employee growth and mutual respect.
- Sustainability: We firmly believe that sustainability is the key to economic, environmental, and social success in business.
- Customer-Centric: We aim to develop enthusiastically satisfied customers of all sizes, all the time.
- Future-Focused: PepNet Technologies adopts a forward-thinking approach to leadership and innovation.
PepNet Technologies invites the business community to take a closer look at our commitment to sustainability in our 2022 Sustainability Report, which can be accessed [HERE].
Furthermore, we are offering incentives to businesses interested in exploring how RingCentral, the global leader in Cloud Communications, can transform the way they operate, reduce their carbon footprint, and improve sustainability.
In the words of Simon Bignell, Director of PepNet Technologies, “Knowing who you are dealing with is crucial, and we’re proud to share our journey towards sustainability and excellence with you. We wish you every success and look forward to making a positive impact together.”
For more information on how PepNet Technologies can enhance your business communications, contact us today. P: 08 9267 3333, E: enquiries@pepnet.com.au