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RingSense by RingCentral: A Ground-Breaking AI Platform for Business.

We told you great things were coming, well… here they are!

In the pulsating realm of cutting-edge technology, the future is no longer a distant dream—it’s here, and it goes by the name RingSense.

As a certified RingCentral Delivery Partner, the team at PepNet are thrilled to usher in a new era of business communications with this ground-breaking, first-to-market AI platform, that promises to transform the very fabric of corporate dialogue, particularly in sales productivity.

At the heart of RingSense lies the power of generative AI, a technology that transforms conversation data into actionable insights. Vlad Shmunis, RingCentral’s founder, chairman, and CEO, emphasises the untapped potential of natural language and voice in communication. With RingSense, businesses now have the opportunity to harness cutting-edge AI across the RingCentral portfolio, unlocking new levels of efficiency and extracting meaningful information and insights from every interaction.

RingSense is not just a tool; it’s a catalyst for change.

RingCentral’s commitment to AI-powered solutions is evident in its previous offerings, such as Advanced Meeting Insights and Summaries. With RingSense, the focus shifts to enhancing sales productivity, marking the launch of RingSense for Sales as the first offering and crown jewel in the RingSense AI portfolio.

RingSense for Sales is designed to transcend the mundane, analysing interactions between sales teams and prospects, to provide valuable insights and performance metrics to drive sales efficiency. Some key features include:

  1. Automated Follow-ups: Streamline customer interaction management with AI-driven interaction summaries, notes, precise keyword tracking and follow-ups that can seamlessly integrate into a CRM.
  2. AI-generated Summary Scoring: Prioritise conversations that need attention with interaction-level scoring and reporting, eliminating the burden of manually sifting through data.
  3. Integrations with Third-Party Apps: Enjoy seamless integration with leading CRMs (Salesforce, Hubspot etc), calendar applications, and call and video meeting providers for an enhanced, seamless flow of productivity with 3rd party app integrations and open APIs.
  4. Keyword and Phrase Tracking: Monitor relevant keywords and phrases specific to your organisation, enabling the AI to focus on pertinent concepts and insights.
  5. Alerts & Updates: Reporting on keywords and sentiment to detect if a staff member or client is angry/upset/happy and act accordingly.

Recording transcriptions, summaries and sentiment analysis empowers users to gain deeper insights into customer interactions, ultimately leading to improved customer retention and satisfaction. These are just not features; they are a revolution in sales productivity.

According to Jim Lundy, founder and CEO of Aragon Research, “RingCentral has created an enterprise-grade AI with a results-based design. Last year, they embedded this unique AI into their MVP platform to help make employees more productive. Now, with RingSense, they’ve taken it to a whole new level by focusing on bespoke use cases the industry truly needs.”

PepNet Technologies, your trusted RingCentral Certified Delivery Partner, are excited to offer RingSense to our new and existing clients.

Are you ready to unlock the full potential of your sales team?

Contact us today to learn more about how RingSense can transform your business communication strategies and propel your sales to new heights.