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Why 84.7% of Enterprises Plan to Embrace Cloud PBX in the Next 2 Years

It’s been a fast-paced week in the world of 2023, where time seems to vanish into thin air. We’re all on a quest for more of that precious commodity: time. Time to be efficient at work, time to spend quality moments with family and friends, and time to pursue personal interests. With the current push to do more with less due to economic conditions, it’s no wonder that a staggering 84.7% of enterprises either already use or plan to adopt Cloud PBX within the next two years. But what’s behind this trend, and why is it such a game-changer?

Here at PepNet, our overarching technological mission is to create a seamlessly connected ecosystem. To fully comprehend how we empower your business to communicate at its highest potential and keep up with modern demands, let’s dive deeper into the world of Cloud PBX.

Just like Daniel Day-Lewis’s powerful portrayal of President Lincoln in the movie, we’re clothed in immense technological power. It’s not just us, but the combined force of our team and partners that brings groundbreaking technology to the table.

So, why is RingCentral, our new Technology Partner, the global leader in hosted Cloud Communications? Here are eight compelling reasons every business leader should consider:

  • Cost Savings: Transitioning from an on-premises PBX to a Unified Communications as a Service (UCaaS) solution results in immediate cost savings, with no capital expenditure (CAPX) required.
  • Unified Communications: UCaaS unifies various communication channels, such as messaging, video, phone, and contact centres, into a single cloud platform. This unification is a game-changer, making your communication highly efficient and taking your business to the next level.
  • Time Savings: With the shift to hybrid work, support tickets surged. RingCentral’s real-time quality-of-service (QoS) monitoring empowers IT to proactively identify and resolve issues, reducing downtime and keeping everyone more productive.
  • Business Improvements: Data-driven insights allow businesses to make informed decisions, whether it’s optimizing sales teams, measuring marketing campaign success, or enhancing customer service.
  • Future Planning: Tracking trends over time helps in resource planning, ensuring you’re prepared for busy periods and preventing customer service bottlenecks. A better customer experience equals improved profitability.
  • AI: Artificial intelligence takes customer service to the next level by analysing calls, monitoring agent performance, and providing automatic feedback. Quality analytics are the key to better business decisions.
  • Staff Experience and Productivity: Unified communications simplify employees’ digital experiences by providing a single platform for all communication needs, reducing complexity and boosting productivity.
  • Analytics Matters: Not all UCaaS systems are created equal. Tolly Group, an independent benchmarking agency, found that RingCentral leads the pack in analytics capabilities, covering monitoring, optimisation, analysis, alerting, and API’s.

In today’s rapidly changing business landscape, it’s clear that Cloud PBX and UCaaS are poised to revolutionise the way enterprises communicate and operate. So, are you ready to take the leap into this exciting realm of cloud-powered communication solutions? It’s time to embrace the future and unlock new possibilities for your business.

Ready for a demo? As a Carbon Neutral company, we’ll even plant 25 trees just for meeting with us.

PepNet Technologies – a Formidable Force in Cloud Communications.

Simon Bignell

Director – PepNet Technologies